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Medical Front Office Receptionist - Plymouth

About Physicians Vein Clinics

Physicians Vein Clinic prides themselves on offering the highest quality service, most up-to-date techniques, and state-of-the-art technology to patients with venous insufficiency. This is an excellent opportunity for the right individual looking for a position working for a highly experienced and trusted board-certified doctor within a privately owned practice.

Due to patient demand for our services, we are excited to add a Medical Receptionist/MA Float team member. This person will be our key Medical Receptionist in our Plymouth clinic and also be trained to float to each location as scheduled. We are looking for that person who loves helping people, has patience when dealing with patients, who is kind, but also works efficiently, independently, and well with others. If you have the valuable skillset, please apply!

Responsibilities

  • Assists patients by greeting them, answering questions, scheduling appointments, checking them in/out, and maintaining records and accounts.

  • Makes patients and visitors feel valued and welcome whether it be in person or on the phone.

  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.

  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

  • Helps patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining an inviting but orderly reception area.

  • Ensures availability of treatment information by filing and retrieving patient records.

  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.

  • Assists with revenue by recording and updating financial information, recording and collecting patient payments, controlling credit extended to patients, and filing, collecting, and expediting third-party claims..

  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information and other HIPAA related protections.

  • Maintains operations by following policies and procedures, reporting needed changes.

  • Contributes to team effort by accomplishing tasks as requested.

  • Scans pertinent patient information into EMR including patient authorizations, lab results, referral information, etc.

  • Has the ability to float between all clinics as necessary.

  • Possess the skillset to be cross trained into medical assistant float for our clinic providers.

Medical Receptionist Qualifications/MA Float - Skills:

  • Can cross train to float to any of our locations as medical assistant

  • Can easily multi-task

  • Is willing to be Flexible

  • Can adapt to a changing environment

  • Possesses excellent verbal communication skills both via telephone and in-person

  • Prides themselves on their superior customer service

  • Employs time management skills

  • Has strong Organizational Skills

  • Has a knack for attention to detail

  • Can easily learn a new software system and has good computer skills

  • Professionalism

  • Ability to focus

Job Type: Full-time, Monday-Friday

Salary: $21.00 - $26.00 per hour

Benefits:

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Paid time off

  • Retirement plan

  • Vision insurance